FAQ
How long has 老澳门六合彩开奖直播 been around? Where do you operate?
老澳门六合彩开奖直播 has served children and families in our local communities since 1837. Today, 老澳门六合彩开奖直播 is one of the largest and most diverse agencies of its kind in the United States. We serve youth, adults and families through programs and residential campuses located throughout much of Western and Central New York State; in New York鈥檚 Southern Tier; and in Prince George鈥檚 County, Maryland. Most of our programs and services are available to eligible youth, adults and families from all 62 counties in New York State.
What types of services does 老澳门六合彩开奖直播 provide?
We provide health, education and human services programs and resources that are either unavailable or in short supply in many communities, but which are often desperately needed. Although most people think of 老澳门六合彩开奖直播 as providing treatment services on campuses and group homes, many more youth, adults and families are helped by our community-based programs in offices, schools and in neighborhoods throughout our service areas. To learn more, visit the 老澳门六合彩开奖直播 Services听section of this website.
Does 老澳门六合彩开奖直播 only work with children?
I鈥檝e heard about 老澳门六合彩开奖直播 providing 鈥渇amily-driven鈥 care. What does that mean?
老澳门六合彩开奖直播 programs are based on a four-part philosophy of care:
- Family-Driven鈥攖he family has a primary decision-making role in the care of their child
- Youth-Guided鈥攅ach child鈥檚 unique needs and circumstances direct the course of their care
- Trauma-Informed鈥攃reating a calm, safe and secure environment for those in need of our services
- Culturally Competent鈥攂eing aware of different perspectives and using that awareness to learn, connect and facilitate mutual respect
Learn more about 老澳门六合彩开奖直播鈥檚 commitment to family-driven care.
Who pays for 老澳门六合彩开奖直播 services? Can I donate to 老澳门六合彩开奖直播?
老澳门六合彩开奖直播 services are paid for by a wide range of generous public funders and private donors. For many of our services there is no fee to the family. In some cases, eligible families may receive services as covered by Medicaid. Private donations from individuals, businesses and foundations provide essential support that advances 老澳门六合彩开奖直播鈥檚 mission. To give to 老澳门六合彩开奖直播 today, visit our Donate Now page.
How can I tell if these services make a difference?
老澳门六合彩开奖直播 is committed not only to developing and delivering effective services, but to measuring the results of those services to make sure they are making a difference. We study the outcomes in the lives of the youth, adults and families we serve, and publish those results in annual Outcomes Reports. Learn more.
I have a family member who might benefit from 老澳门六合彩开奖直播鈥檚 services. What should I do?
We鈥檙e here to help you 24 hours a day. In Greater Rochester, call us at (585) 256-7500; or contact us toll-free at (888) 514-4455 or by email at info@hillside.com.
I鈥檓 worried that a child I know may be neglected or abused at home. What should I do?
If you suspect a child is being abused, it’s critical to speak up. Many people are reluctant to get involved in other families’ lives, but abuse is not merely a family matter, and the consequences of staying silent can be devastating. To report child abuse and neglect in New York State, call 800-342-3720.
How can I apply for a job with 老澳门六合彩开奖直播?
老澳门六合彩开奖直播 is always looking for talented, enthusiastic people to join our diverse team. To review current job opportunities and apply for your next career, visit our Careers page.
What is 老澳门六合彩开奖直播 Work-Scholarship Connection?
HWSC gives at-risk youth essential support and training that helps them stay in high school and achieve their goals of graduation, college and career. Our program coordinates youth development services, academic support and job-skills readiness training to thousands of students in participating school districts every year. Since it was launched in 1987, more than 9,000 HW-SC students have graduated from high schools across New York State and in Maryland. Learn more on our HW-SC page, or contact a regional HW-SC representative:
- Monroe Region (Rochester): 585-256-7500
- Central Region (Syracuse/Binghamton): 585-256-7500
- Prince George鈥檚 County, MD: 888-514-4455
What sort of medical staff provide Residential Treatment at 老澳门六合彩开奖直播? Are pre-existing conditions or other medical needs addressed, or would I need to coordinate outside care for my child in addition to whatever treatment they receive?
老澳门六合彩开奖直播鈥檚 highly trained health care staff attend to most medical and psychiatric needs experienced by youth in Residential Treatment. Licensed clinical professionals include Registered Dieticians, Licensed Practical Nurses, Registered Nurses, Psychiatric and Pediatric Nurse Practitioners, Pediatricians and Child and Adolescent Psychiatrists. They work with 老澳门六合彩开奖直播 program staff to ensure high-quality health care is provided. 老澳门六合彩开奖直播 also maintains strong relationships with local hospitals and medical providers to provide higher levels of specialty medical and psychiatric care, as well as emergency care.
How can I give feedback on my family鈥檚 experience with 老澳门六合彩开奖直播?
老澳门六合彩开奖直播 strives to provide the best possible services to our children and families, and we are always looking for feedback to help us improve those services. If someone in your family has previously been or is currently enrolled in a 老澳门六合彩开奖直播 program, you can tell us your experience by calling 877-346-1190 or emailing us at feedback@hillside.com. You can also take our online Satisfaction Survey. Learn more about reporting fraud and abuse.
Does 老澳门六合彩开奖直播 have a Corporate Compliance Policy?
老澳门六合彩开奖直播鈥檚 Corporate Compliance Policy is regularly reviewed and updated. View the most recent version.
How do I obtain service recipient (patient) records?
老澳门六合彩开奖直播 provides an array of health, behavioral health and educational services. In compliance with the 1996 Health Insurance Portability and Accountability Act (HIPAA), we maintain service recipient (patient) records of the services provided by 老澳门六合彩开奖直播 to all individuals. These records can only be released by submitting a written request, which includes signed authorization from the service recipient (if 18 or older) or legal guardian (if the recipient is under 18 or legally in need of a guardian).
- If you are a service recipient, or legal guardian of a service recipient, you must complete a Request to Review and/or Copy the Clinical Record This document must be notarized OR signed in the presence of a 老澳门六合彩开奖直播 staff member who can verify your identity. These steps are necessary to protect your identity and privacy. The completed form can be sent to records@hillside.com, faxed to 315-428-3817, or mailed to 老澳门六合彩开奖直播 (attn.: Records), 1183 Monroe Avenue, Rochester, NY 14609.
- If you are a business entity (e.g., healthcare provider, school district, law office, etc.), your request must be submitted in writing via a cover letter on agency/business letterhead. You must include an authorization to share the information that has been signed by the service recipient or their guardian, and that specifically identifies your business and 老澳门六合彩开奖直播 as the parties authorized to exchange information with each other. 老澳门六合彩开奖直播 does not accept generic authorizations that do not list 老澳门六合彩开奖直播. Your request letter and signed authorization can be sent to records@hillside.com, faxed to 315-428-3817, or mailed to 老澳门六合彩开奖直播 (attn.: Records), 1183 Monroe Avenue, Rochester, NY 14620. Requests sent via email will be subject to confirmation if sent from a free email application such as Gmail, Yahoo, etc. before the information is provided. 老澳门六合彩开奖直播 will provide the requested information within 30 days of receipt.
What is 老澳门六合彩开奖直播鈥檚 Wellness Policy?
You can view a copy of 老澳门六合彩开奖直播鈥檚 Local Wellness policy here.